Comparison with suppliers of aluminum or PVC swim platforms?
- PoolDocks offers more design selection than the competition and more color options
- PoolDocks platforms are lightweight and easy to take out of water and store
- PoolDocks are easy to assemble
- PoolDocks are "modular" which allows for customer DIY design modifications
- Damaged parts are simple to replace
Why do you need to use ballast weights?
PoolDocks are not anchored
- The plastic components have a lower specific density that water
- That means they will float (even when the tubes ae filled with water)
- They can only rest on the bottom of the pool by adding ballast weights
- We recommend simple ballast weights (weight-lifting plate weights, scuba weights etc)A
- The ballast weights are placed on panels located on the bottom of each pool platform
See more - ballast/weights
Why do you not include or sell ballast weights?
- There are customers who already have some type of ballast weights, and do not want to pay extra.
- We do not have the purchasing power of Walmart, Target, Amazon etc. to get them cheaper than you can
- We then would have to charge you more for the "same" weights.
- Special packing and extra shipping for the weights will also add considerably to your costs
- If we offer a certain weight, color and shape, customers will invariably ask for different weights, color, shapes
Can the platforms be used by older kids or adults?
We do not recommend that PoolDocks be used by kids older than 5 or 6 years or over 110 lbs
The actual "tube" structures are very strong and can support hundreds of pounds, but, each PANEL has a manufacturer's recommended weight limit of 110 pounds ( 55 Kg) .
Caution: Do not bounce or jump on the panels or they may crack. They are not "trampolines"
To increase user weight limits on platforms, some customers have reported attaching large sheets of 1/4" plexiglass or phenol to the top of the whole platform with stainless steel screws. Prior to using, all the corners and edges of the plexi have to be rounded off so users do not get cuts or scratches. We have not tested this method and cannot recommend. We do not supply "special tops" because they are expensive to produce and ship.
How safe are the the structures?
The pool platforms are rugged and designed to work in an adult supervised environment. Safety is 100% the responsibility of the users and/or supervisors. See our page on Safety
Can kids swim under the pool platforms?
Supervisors, instructors, parents, etc are fully responsibility for safety when using the pool platforms.
There is always the the possibility of kids trying to swim underneath the platforms, so we have also created "CLOSED" platform models to increase safety so kids cannot swim underneath.
How easy is it to assemble the pool platforms?
We provide detailed, step-by-step, level-by-level instructions. Assembly requires basic handyman skills. The smallest designs may take 30 minutes, the larger ones may take a couple of hours. It all depends on the size and type of platform, the number of installers and their skill level. It's not rocket science if you read and follow the instructions.
Storing the pool platforms?
Depending on the available space, you can remove the platforms from the pool easily store the platform flat, or on their sides, or on their end. Do not hang the platforms from walls or ceilings. You can also take apart and re-assemble for the next season.
How do you get the platforms out of the water?
1. Remove the ballast weights.
2. Push the platform to the edge of the pool.
3. The larger the platform, the more people are needed to help.
4. PUSH and tip the platform out of the pool and let the water drain out.
5. Do not "PULL" the platform out of the water or you will stress the connections.
Are the pool platforms easy to move on land?
Generally, the smaller units weigh 20-50 lbs and can be moved by a single person. You have to let the water drain out of the structures before moving. For larger units, use more people to move the platfom.
Do NOT drag the platforms on the sides of the pool or you will scuff and add wear to the components.
You may wish to use furniture sliding pads underneath your platform to move on land. Available at most stores that sell home furnishings and supplies.
Can you use a pool vacuum with a PoolDock in the pool?
Yes - best if you purchase the "closed" PoolDock version. Since these models are completely enclosed under water, the vacuum will just bump into it as if it were hitting the pool wall. If you have "open" models, there is the possibility the vacuum head can get caught up in the platform.
What if my pool slopes or has rounded sides?
Could be a deal-breaker, or just a minor problem. See the page on Sloping Pool. We cannot change the design of our platform to accommodate non-flat pool bottoms.
Can they be used in chlorinated water?
Yes. The components are made of thermoplastics (polyethylene and polypropylene) and can be safely used in all types of water including salt and chlorinated water. Over time, however, the tubes and panels may exhibit some discoloration due to exposure to chlorinated water.
Is there color fading from the sun?
The thermoplastic components contain UV inhibitors to slow down fading from the sun. However, outdoor exposure of the tubes and panels to direct sunlight for prolonged periods of time will eventually result in some fading. The stronger the direct sunlight and the longer the exposure, the greater the fading. Even if there is eventually some color fading, it will not affect the quality or durability of the components. Currently the manufacturer does not have a permanent solution to some color fading due to extended exposure to sunlight.
How do you ship?
Each system is shipped as an un-assembled kit (tubes, connectors, panels, screws etc) packed in cartons and normally delivered by Fedex. The cost of shipping will vary with the size/weight of the cartons and the destination. We ship across the USA and to Canada. For other Western Hemisphere destinations, we will ship to your freight forwarder on the USA border or at a USA port.
Canada - We ship Fedex Ground (you cannot order on-line)
Mexico - We ship Fedex Ground to your Freight Forwarder on the border (you cannot order on-line)
For Central and South America and the Caribbean - We only ship to a USA port to your Freight Forwarder.
We do not ship outside of the Americas.
Can platforms be used on vinyl pool liners?
Basically, yes - assuming that you have a firm, flat and smooth base underneath the liner. All the PoolDocks components are "rounded" - and have no sharp edges to cut or damage the liner. Also each structure has a broad footprint to spead out the weight of kids standing or sitting on it. But we cannot guarantee that over time if the platform is left in exactly the same place and after some period of time (months/years), there "may" eventually be some wearing of the liners. You are also responsible for ensuring that any weights you use will not damage the liner.
Are the panels slippery?
Panels do not have a non-slip surface. The panels are made of smooth polyethelyene and do not have a pebbled or non-slip surface. Try first on just the basic panel surfacing. You also have the option of spray painting with a on-slip plastic paint (eg Plastikote) or applying shower/bathetub non-slip stickers. We do not supply either the paint or the stickers. We cannot be responsible for any effect that may be caused by painting the panels or applying non-slip stickers - these are not our products.
How do you clean?
You can use any non-abrasive household cleaner. If you use abrasive cleaners it will take the shine off the thermoplastic components.
Can the designs be modified?
Yes. The modular system allows you to change the design any way you want. Many of our customers have downloaded the 3-D program and created their own tot docks from scratch. Think of our system as a "large scale" Lego set - completely modular.
What happens if a component breaks?
Simple. Take it out and replace it with a new piece. The system is totally modular. You can order extra components from us.
What happens off-season?
The Quadro pool platforms are modular systems created from assembling a variety of components. In the off-season, you can take the platform apart and build something else. See our other website www.phunzone.com for ideas.
Feel free to Contact Us if you have any other questions.